Continuing my work on the therapist bot (also known as Mysty), I went to the UX Crunch event dedicated to chatbots and AI.  We all understand that there were no AI 🙂 But some interesting facts about chatbots could be brought out of the event.

First of all, no one knows how to design a chatbot, there is no convention or any structured workflow. Just imagine what your end user could potentially ask and code it.

On the bright side, the basic principles are becoming more and more complete.
The UX Crunch — Chatbots and blah blah blah 1

And in general, there are a lot software which could help you to build a bot of any complexity, i.e.:

  • Motion AI
  • (my personal favourite)
  • Chatfuel

To be continued 🙂

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